Join Tecan! Join the market leader! Work in an international and dynamic
environment, share our success!
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join Application Support team, remote based, USA, as a
Technical Support Specialist
What you will do
- Provide support in the US to Field Automation Specialists & Service Support Contractors/Distributors
- All Tasks are conducted in line with policies and strategies set by the Global Service Department as well as within the processes which are approved globally to be used by the local organization
Responsibilities will include
- Coordinate and provide in depth technical troubleshooting and investigation of problems associated to hardware, software and application of Tecan liquid handling robots, mainly remote but also on-site as needed, according to regulatory requirements
- Releases and maintains content solution database
- Active participation in quality and risk investigations
- Active participation in product care team meetings
- Autonomous communication with global service organization
- Administrative tasks in SAP
- Monitors product quality and makes sure that product care teams initiate continuous product improvements for FluentControl software, the Fluent workstation and pipetting consumables.
- Collaborate with Technical Trainers in developing the expertise of Field Automation Specialist & Service Support Contractors/Distributors with additional remote knowledge transfer
- Requires domestic travel – 10%
What you bring along
Experience
- BS degree in Electrical Engineering, Biomedical Engineering or a related field preferred.
- A minimum of 3 years’ experience within a Laboratory Automation Role supporting instruments in medical, pharmaceutical or, clinical diagnostics 1-2 years automation/instrumentation experience desired.
Skills
- Excellent written and oral communication skills.
- Strong organizational skills
- Ability to prioritize.
- Ability to manage time effectively.
- Dependable
- Strong attention to detail required
- Ability to work well under pressure, to multi task
- High level of commitment and initiative
- A desire to make the difference!
- Proven team player
- Must possess professional communication skills
- Has the ability to fully grasp Tecan products, applications and software knowledge.
- Works in harmony with fellow co-workers and demonstrates loyalty and good work ethics
- Must be willing to work pacific time business hours
What you will get
- Comprehensive Compensation and Benefits package
- Progressive employment conditions
- Exciting career opportunities
- Wide range of training courses
- International and diverse environment (30+ different nationalities)
- Strong company culture with rich history
- Global mindset with “Swissness” at heart
Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
We will only consider applications that fully meet our requirements.