Join Tecan! Join the market leader! Work in an international and dynamic
environment, share our success!
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join Field Application team in Southern California
Field Application Scientist West
Region: Western US; Southern California preferred. Candidates must be located near a major US airport in San Diego, Orange County, L.A., SF Bay Area, or Seattle
What you will do:
Tecan Genomics, Inc. is looking for a talented individual who is experienced in field applications within the life science sector to join our growing Global Technical Support Team. The successful candidate will be responsible for providing field-based technical support and training to our customers primarily in the Western U.S. region. There will be a strong emphasis on pre-sales, post-sales, and troubleshooting activities. A minimum of 50% of time spent in the field with customers is required.
Responsibilities will include
- Partners and communicates with sales account executives to provide exceptional technical support to key customer accounts.
- Provides pre-sales and post-sales support and training to customer sites using both onsite visits and remote webinars.
- Provides phone and email support to customers, both for incoming questions and outbound communication.
- Provides voice of the customer inputs to marketing team.
- Participates in ongoing training (include occasional bench training) to maintain proficiency with Tecan’s products.
- Completes call reports with accuracy and completeness in CRM system with goal of case closure to full satisfaction.
- Escalates unresolved customer issues as needed to insure resolution in an effective and timely manner.
What you bring along
- Master’s degree or Ph.D. in a scientific discipline, e.g. Biology, Chemistry, Genetics or equivalent experience required with a minimum of 3+ years of laboratory or related work experience.
- Hands-on experience with Next Generation Sequencing technologies required. Familiarity and background with NGS data analysis and/or bioinformatics preferred.
- Knowledge of Illumina NGS platforms and tools required.
- 2+ years’ experience in customer facing position required.
- Strong verbal and written communication skills required.
- Capable of working independently as well as collaboratively in a team required.
- Is self-motivated and proactive, with strong analytical and problem-solving skills.
- Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
What you will get
- Comprehensive Compensation and Benefits package
- Progressive employment conditions
- Exciting career opportunities
- Wide range of training courses
- International and diverse environment (30+ different nationalities)
- Strong company culture with rich history
- Global mindset with “Swissness” at heart
- Extremely attractive location overlooking the lake of Zurich
Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
We will only consider applications that fully meet our requirements.