Join Tecan! Join the market leader! Work in an international and dynamic
environment, share our success!
Then look no further and join the European team in the position of
Technical Support Specialist (Helpdesk) for Medical Devices 100% (m/w/d)
Either you work from home or from one of our locations in Germany or Austria.
What you will do
In this position you will serve as the first line of contact to our customers in the DACH-Region and occasionally other European countries.
Responsibilities will include
- Respond to customer requests and complaints from different channels (e.g. mail, phone, www .., )
- lnitiate and monitor progress of on-site interventions as well as in-house repairs if needed
- Analyse and solve customer complaints
- lnteract with customers and internal staff to document circumstances and conditions that result in a complaint
- Take ownership on customer requests and complaints and escalates them to Regional Organization (RO) or Expertline if needed
- Maintain knowledge of instruments and products by attending educational workshops
- Act together with a team of technical support agents to achieve best possible efficiency
What you bring along
- Technical experience or relevant Lab industry experience
- Excellent communication skills and analytical skills
- Experience as e.g. Call Center Agent is a clear plus
- Native German speaker, English B2 or higher, any other European language is a bonus
What you will get
- Comprehensive Compensation and Benefits package
- Progressive employment conditions
- Exciting career opportunities
- Wide range of training courses
- Strong company culture with rich history
- Extremely attractive location in the enchanting mountains in the Salzburger Land
Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (reference letters and diplomas are optional).
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