Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join the team in Grödig near Salzburg, Austria

Technical Support Specialist (Helpdesk) 100% (m/w/d)

What you will do

In this newly created office based position you will serve as the first line of contact to our customers in the DACH-Region and occasionally other European countries.

Responsibilities will include

• Respond to customer requests and complaints from different channels (e.g. mail, phone, www .., )
• lnitiate and monitor progress of on-site interventions as well as in-house repairs if needed
• Analyse and solve customer complaints
• lnteract with customers and internal staff to document circumstances and conditions that result in a complaint
• Take ownership on customer requests and complaints and escalates them to Regional Organization (RO) or Expertline if needed
• Maintain knowledge of instruments and products by attending educational workshops
• Act together with a team of technical support agents to achieve best possible efficiency

What you bring along

• Technical experience or relevant Lab industry experience
• Excellent communication skills and analytical skills
• Experience as e.g. Call Center Agent is a clear plus
• Native German speaker, English B2 or higher, any other European language is a bonus

What you will get

• Comprehensive Compensation and Benefits package
• Progressive employment conditions
• Exciting career opportunities
• Wide range of training courses
• Strong company culture with rich history
• Extremely attractive location in the enchanting mountains in the Salzburger Land